Main banner showing the Diamond Extreme platform with PH-optimized mobile access

Privacy Policy

Privacy Policy: Data Protection & Usage

Last Updated: 2025-12-01

Main banner showing the Diamond Extreme platform with PH-optimized mobile access

Diamond Extreme Privacy Policy | Data & Usage [PH]

At Diamond Extreme (also referred to as DXC, DiamondExtreme, or the “Information Hub”), we prioritize the privacy and security of our users in the Philippines.

This Privacy Policy outlines the types of information we collect, how we use it to improve your mobile experience, and the measures we take to protect your data. By accessing this Information Hub, the App Guide, or our System Logs, you agree to the practices described in this policy.

1. Information We Collect

We collect limited data to ensure the Diamond Extreme platform and this guide remain optimized for Filipino mobile networks.

A. Non-Personal Information (System Logs)

When you visit this hub, our servers automatically record standard data provided by your web browser, such as:

  • Device Type: (e.g., Android, iOS, Desktop) – used to display the correct App Guide.
  • Operating System: (e.g., Android 13, iOS 17).
  • Network Type: (e.g., 4G, 5G, WiFi) – helps us monitor connectivity trends.
  • IP Address: Used for regional localization and security logging.

B. Personal Information (Voluntary)

We do not require personal information to browse this Information Hub. Personal data (such as your Name or Email Address) is only collected if you voluntarily submit it via our Contact Support form or Live Chat widget for assistance.

We use cookies to enhance the functionality of this website and to analyze traffic performance.

  • Essential Cookies: Necessary for the website to function correctly (e.g., remembering your language preference or “Dark Mode” setting).
  • Performance Cookies: Help us understand which pages (e.g., Payment Tips or System Updates) are most useful to our community.

Managing Cookies:
You can choose to disable cookies through your browser settings. However, doing so may affect your ability to use certain features of the Information Hub, such as saved preferences.

3. How We Use Your Information

The data we collect is used solely for the following purposes:

  1. Optimization: Analyzing device data to improve our Extreme Mode™ architecture and ensure compatibility with popular local devices (Oppo, Realme, Samsung).
  2. System Stability: Monitoring network traffic to detect congestion and update our System Status logs.
  3. Support: responding to user inquiries regarding account access or app installation.

4. NON-COLLECTION Declaration (Financial Data)

Important Notice:
This website serves as an Information Hub and Access Portal.

  • We DO NOT collect or store financial information such as Credit Card numbers, Bank Account details, GCash MPINs, or Maya passwords on this public-facing guide.
  • All transactions described in our Payment Guide are processed through secure, encrypted API gateways directly with the respective payment providers.
  • Never share your MPIN or OTP with anyone, including support staff.

5. Information Security

We employ industry-standard security measures to protect the data we hold.

  • SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology.
  • Access Controls: Access to system logs is restricted to authorized engineering personnel within Diamond Extreme Entertainment Inc.
  • Regular Audits: Our infrastructure undergoes regular security assessments to identify and patch vulnerabilities.

This Information Hub may contain links to external websites (e.g., official GCash or Maya help pages). Please be aware that Diamond Extreme is not responsible for the content or privacy practices of these third-party sites. We encourage users to read the privacy statements of any external site that collects personally identifiable information.

7. Policy Updates

We may update this Privacy Policy to reflect changes in our technology, legal requirements, or user feedback.

  • Notification: Significant changes will be posted on our System Updates page.
  • Review: We encourage you to review this page periodically for the latest information on our privacy practices.

8. Contact Us

If you have questions about this Privacy Policy or how we handle user data, please contact our Data Protection Officer via our support channels.

Privacy Policy by Diamond Extreme Entertainment Inc.
Makati City, Metro Manila, Philippines