Contact Support: Help & Inquiries
Last Updated: 2025-12-01
Table of Contents
Contact Diamond Extreme | Support & Inquiries [PH]
Welcome to the Diamond Extreme (DXC) Support Center.
Our dedicated team is available 24/7 to assist Filipino users with technical inquiries, access issues, and general platform guidance. Whether you prefer English or Tagalog, we are here to ensure your experience on the platform remains smooth and secure.
📞 Support Channels
We offer two primary channels for assistance, depending on the urgency of your inquiry.
1. Live Chat (Recommended)
For immediate assistance with login issues, app connectivity, or basic navigation.
- Availability: 24 Hours / 7 Days
- Typical Response Time: Less than 2 minutes
- How to Access: Click the chat widget icon located at the bottom right of any page on this Information Hub.
2. Email Support
For complex inquiries, document submission (verification), or detailed technical reports.
- Address:
support@diamondextreme.ph - Availability: Monitored 24/7
- Typical Response Time: Within 24 hours
📂 Inquiry Categories
To help us assist you faster, please identify the nature of your inquiry before contacting us.
- Account Access: Issues with logging in, forgotten passwords, or profile recovery.
- App Setup: Technical help with installing the APK on Android or setting up the PWA on iOS.
- Transaction Support: Questions regarding GCash or Maya request cycles and network status.
- Verification: Assistance with submitting ID documents for account security.
- Responsible Play: Requests for session limits, cool-off periods, or self-exclusion.
🤖 Automated Response System
When you send an email to our support team, you will receive an immediate Automated Reply.
- Ticket Generation: The system assigns a unique Ticket ID to your case.
- Confirmation: This confirms we have received your message.
- Queue: Your ticket is placed in a priority queue based on the category (e.g., Technical vs. General).
Note: Please do not reply to the automated message unless you have additional information to add to your existing ticket.
📋 Before You Contact Us
Many common issues can be resolved instantly by checking our verified guides. We recommend reviewing these resources before opening a support ticket.
- Login or Access Issues?
Check the Access Steps guide for troubleshooting tips. - App Won’t Install?
Review the device requirements in the App Guide. - Delayed Transaction?
See the current network status on the Payment Tips page. - General Questions?
Visit the FAQ / Help Center for quick answers.
🏢 Office Information
Diamond Extreme Entertainment Inc.
Makati City, Metro Manila, Philippines
- Business Inquiries: For partnership or vendor inquiries, please mark your email subject line as “Corporate Inquiry.”
Support Center by Diamond Extreme Entertainment Inc.
Serving the PH Community 24/7.